About the scheme
Contact us
If you need information about the Local Government Pension Scheme you can contact our pension administration team.
The pensions administration team mainly work from home, but we have access to phone and email.
All face-to-face member services must be arranged in advance by calling the team to make an appointment. We are unable to guarantee that someone will be available to speak to you about a query if you just drop in.
Queries
Please use the Member Self Service website whenever possible to run calculations, view benefit statements and check on your pension record.
If you are experiencing any difficulties using this facility, please email pension services colleagues who will be able to assist you.
Ways to contact us
If you have a query that has not been answered anywhere else on the website, it can be made in one of the following ways:
Telephone
01926 412005
When you call, there will be several options available so you can speak to someone who can help with your query. Please listen to the options before making your choice:
- Currently paying in - including active members, transfers into the scheme, opting out and the 50/50 scheme (Membership team)
- No longer paying in - including deferred members and transfer out of the scheme (Membership team)
- Pensioners receiving benefits (Benefits team)
- Report a death or discuss death benefits (Benefits team)
- Member Self Service (Employer Relations team)
- Retiring or thinking of retiring (Benefits team)
- Employers & I-connect (Employer Relations team)
- Any other questions
General enquiries: pensions@warwickshire.gov.uk
Firefighters Pension: pensions@wypf.org.uk
Members Portal
Member Self Service enquiries: mss@warwickshire.gov.uk (including password reset and/or reminders).
Postal address
Warwickshire Pension Fund
Shire Hall
Warwick
CV34 4RL
Opening times
- Monday to Thursday 9am – 5pm
- Friday 9am – 4pm*
*Staff are available Monday to Thursday for face-to-face meetings but please contact us in advance to arrange a time.
